Google Fiber is Coming to Charlotte

Written by

Google announced a few months ago that they’ll be bringing their high speed fiber internet service to Charlotte.  Here are answers to the most commonly asked questions we get about Google Fiber.

What is it?

Google Fiber is essentially ultra high speed internet provided Google.  The typical internet speeds that you experience today, from other internet service providers, range from 2 Mbps to 30 Mbbs (megabits per second).  Google Fiber allows you to reach speeds up to 1 Gbps, or 1000 Mbbs.  While this gigabit speed is the ideal scenario, most users will most likely experience a speed that is slightly slower.  With that being said, the average American will still receive internet speeds 100x faster than they are currently being provided.

Why do I need it for my home?

The main benefits for a home users are the faster download speeds.  Users will see huge benefits by streaming HD video with no delay.  Downloading entire movies will take a matter of seconds instead of hours.  Gamers, Netflix & Hulu users will see an enormous jump in performance.  Today most of your common software for your computer, tablet or iPhone is available via the cloud.  With Google Fiber, these downloads will be done in a matter of seconds.  Google Fiber will essentially cut down on your time spent waiting.

Why do I need it for my business?

Business users will see a variety of improvements with Google Fiber.  Users will be able to browse websites & receive emails quicker.  Additionally updating the various software components in your business will be much faster.  Offsite backup services will also work much faster, allowing business to backup much more data offsite than they ever were before Google Fiber.

Can my current equipment support this?

It’s very likely that your computer is already capable of gigabit internet speeds.  Home users will not likely need additional equipment, unless you prefer to user your own wireless router instead of the one provided by your internet service provider.  In that case you’ll need to make sure your device is a gigabit device.  Business users will need to make sure their router, firewalls & switches are all gigabit devices.

When can I get Google Fiber?

Google Fiber is currently only available in Austin, Kansas City, and Provo.  But don’t fret!  It is coming to a city near you!  Google is already underway to bring Fiber to Charlotte and Raleigh.  While there is no timetable set, Google has been drawing up plans for Charlotte since early May.  These plans have also prompted internet providers, such as AT&T, to begin developing their own gigabit fiber service.  If you want to find out more information about Google Fiber you can visit

Dropcam: Keep an Eye on your Home & Business

Written by

A Dropcam can be a very helpful device in both your home and business.  As Dropcam was recently purchased by Nest, it’s certainly to gain more and more exposure in the coming months.  These devices are becoming more and more popular, but many people don’t even know what they are.  A Dropcam ( is a very small camera that connects to your wireless network.  It streams live high quality video from the camera to your Dropcam account, which is viewable on their website and also on the Dropcam smartphone apps.  The Dropcam has a power cable that must be plugged into a wall outlet and also must be placed within the reach of your wireless network.  Simple plug the camera in and “drop” the Dropcam in the desired location within the range of your wireless network and it just works.

Simplicity is one of the features we’ve enjoyed the most about the Dropcam.  Upon opening the Dropcam box, we first noticed the Apple-like quality of the packaging.  After unpacking the camera, the first step is to connect the device to your computer via the included power cable that doubles as a USB cable.  Your computer should automatically prompt you to browse the Dropcam much like a regular digital camera.  When doing so users are given the option to click on one of two setup files (Mac & PC).  Choose the appropriate file and the setup process begins.  You will be prompted to create a Dropcam account by entering your email address and password.  Next you’ll be asked to choose your wireless network and enter the password.  After doing so, the Dropcam is connected to your wireless network and you’re free to place it in the location of your choice.  It’s that simple.

The bottom line is the Dropcam just works as long as it has a good wireless signal.  If you place the Dropcam on the outskirts of your wireless network, you should expect to have connectivity issues as will be evident from a yellow flashing light on the Dropcam itself.  Users will enjoy the simplicity of moving their Dropcam around to various locations.  Just unplug it and plug it back in at the new location.  As long as you place it where you have a good wireless signal, you should be good to go.

One of the great features of the Dropcam is that it has audio capabilities.  Not only does it stream the audio feed from the Dropcam’s built-in microphone, users can actually talk through the Dropcam with its built-in speakers.  When viewing your Dropcam in the smartphone app, there is a small microphone button.  Simply press the button and speak into the smartphone.  That audio is then heard from the Dropcam through its built-in speakers.

Dropcam also allows you to add multiple Dropcams to your account for those users that need multiple cameras.  Another nice feature is their recording service.  For ~$9.95/month, Dropcam will store the recorded video from your camera in the cloud.  You can view it anytime by logging onto your Dropcam account.

The cost for the Dropcam is $150.  The Dropcam Pro is $200, which has a wider 130-degree field of view and an 8x zoon.  For most users the standard Dropcam will do just fine.  These devices are an easy way to be able to remotely view your house, office, nursery, etc. on the go.

Skype: A Very Useful Tool

Written by

Skype can be a very useful tool in the home and at your business.  Purchased by Microsoft a few years ago, the world is going to see Skype more frequently in the future.  Skype is basically 100% free and is an effective tool to communicate with people all over the globe.  In a nutshell, Skype is messaging software that allows users to communicate with other Skype users via video conference or instant messaging style texting.  Through Skype, users can communicate with other Skype users very easily whether they are right down the hall or on the other side of the globe.  Skype can be downloaded and installed on a Windows computer, Mac, tablet or smartphone.

One of the more useful features of Skype is the smartphone & tablet app.  Once installed on your cell phone, Skype can use your cellular data plan to connect to the internet.  This gives you all the major functionality of Skype while you’re on the go.  You can receive video conference calls or Skype messages right on your cell phone.  Need to video conference between an Apple device and an Android device?   That’s no problem for Skype.

Another feature we really enjoy about Skype is its ability to make and receive phone calls.  While there is a charge for these features, we’ve found Skype’s pricing to be extremely cost effective.  As part of its built in features, Skype allows you to call any phone number in the world.  They have a flat rate per minute for each country.  The money is automatically deducted from a credit you place in your Skype account online.  On the go and need to call China?  That’s no problem for Skype.  Simply use the smartphone app and Skype will do the rest.  You’ll love how simple it is!

Skype also allows you to receive phone calls as well.  For a small yearly fee of around $60, you can get assigned a real phone number in the area code of your choice that will ring directly to the Skype software.  Whether you’re at home or abroad, if someone calls that phone number, it will ring directly to your computer or smartphone app.

Skype can be a very helpful tool when traveling abroad.  In most developed countries, finding Wi-Fi at a coffee house somewhere is usually pretty easy.  Hope online and enjoy video conferencing and messaging 100% free.  Should you choose to purchase a foreign data plan, Skype will work over that connection as well.  Just be mindful that foreign cellular data plans can be pricy and Skype video conferencing can use a good bit of data.

We hope you all enjoy Skype as much as we have.

Setting Time Limits on Your Kids’ Apple Devices

Written by

Apple’s built-in parental controls on iPhones, iPads, and iPod touches leave a lot to be desired in terms of flexibility and customization. They tend to be an all-or-nothing affair (e.g. turn Safari on or off, whereas most folks would prefer something like time limits. Macworld has a nice tip for setting time limits on internet access on your kids’ iOS devices.

Two important things to note with this:

  1. The article is written with owners of Apple wireless routers in mind, but most other brands (NETGEAR, Linksys, D-Link, etc) have the same feature that assigns time limits based on a MAC address. Log into your router’s control panel and look for a setting such as “parental controls”, “restrictions”, or “time limits”.
  2. This trick will also work for other devices on a network, such as a PC, Mac, Xbox, etc. You’ll need to find the device’s MAC address, which is typically listed under “Network Settings” or “About”, depending on the device. Here are instructions for finding it in Windows, or finding it on a Mac.

How to Keep Your PC Virus-Free

Written by

A few weeks ago, a good friend of mine emailed me this photo with the following message:

Subject: OMG I hate PCs

This is my new computer at home. I barely use it. WTF. Help.

Despite running Windows 7, which is far less prone to malware and viruses than Windows XP, and using Firefox instead of Internet Explorer, he got hit with this nasty bit of malware which pops up a fake “file recovery” scanner, floods the screen with system errors, marks all files as hidden, and moves other important files to the temp folder, among other fun tricks.

It’s technically possible to remove malware like this but it can be a very time-consuming process. And even if you get rid of the symptoms, in some cases the software buries itself so deep in the system that it never really goes away The path of least resistance, in this case, is to back up your files (if you haven’t been using an automatic backup system), format your hard drive, and start from scratch. Either way, it’s a pain and a terrible waste of time.

Fortunately, there are ways to drastically reduce the possibility of viruses or other malware infecting your PC. Most of these tips don’t cost any money, but I’ve also listed a paid option at the end that provide an extra level of protection, should you feel you need it. This guide is geared towards Windows 7, though these solutions will work in Windows XP and Vista as well.

The Real Problem: Plug-Ins

With Windows 7 and Internet Explorer 9, Microsoft has done a commendable job of shoring up its two biggest security liabilities: the world’s most popular operating system and the world’s most popular web browser.

The big problem isn’t security holes in Windows and IE anymore, although you should always be in the habit of installing Windows updates when prompted. According to a recent report by IT security firm Kaspersky, the vast majority of malware is now delivered through outdated versions of software installed on almost every PC: Adobe Reader, Adobe Flash, Java, and iTunes/QuickTime.

While each of these does serve some purpose on your PC – Flash is needed to watch videos on YouTube, for instance – there are other options that will allow you completely uninstall them without losing any of their features, thereby eliminating any potential security risks when hackers discover flaws in their code.

Uninstall Flash, Reader, and Java

To get started, go ahead and uninstall all three of these programs. In Windows 7, click the Start menu, open the Control Panel, and choose Programs and Features. Browse through the list of applications and look for any instances of Adobe Flash, Adobe Reader, and Java (there may be multiple versions of each). Uninstall any of these that you come across, and restart your computer if prompted.

We’re going to leave QuickTime and iTunes alone for now, since it’s required for iPhone and iPad owners to sync their media and there’s no alternative for it. Just remember to keep it up-to-date when prompted. But if you don’t use iTunes, go ahead and uninstall that as well (doing so will uninstall QuickTime).

With Java, we’re making an assumption that you don’t use it on a regular basis. If you just use the computer to browse the web, check email, and use common software like Microsoft Office, you’ve probably never needed it. Regardless, if something stops working after it’s uninstalled, you can easily re-install it.

Use Google Chrome, Not Internet Explorer

I could spill a lot of ink debating the pros and cons of each of the three most popular web browsers (Internet Explorer, Firefox, and Google Chrome), and depending on your browsing habits and individual needs, any of them could be the best option for you. But for the purposes of this guide, using Google Chrome for your daily web surfing is a no-brainer for a couple of big reasons.

By uninstalling Adobe Flash from your PC, you’ve removed Internet Explorer’s ability to display Flash content, such as YouTube videos. Despite Flash’s footprint on the web getting dramatically reduced by the popularity of iPhones and iPads, which don’t support the plug-in (thankfully), there’s still quite a bit of Flash content out there that hasn’t been updated to modern standards.

With Google Chrome, you don’t need to have a standalone version installed to view this content. Chrome comes with a built-in Flash player that is constantly updated by Google. That also means you can say goodbye to those annoying pop-ups prompting you to update Flash every 20 minutes.

More importantly, Chrome’s version of Flash is “sandboxed” – a fancy geek term meaning it’s completely isolated from the rest of your PC. If a piece of malware penetrates sandboxed software, its reach into the system is restricted to that app and nothing else. With a standalone version of Flash (like the one Internet Explorer uses), a security hole allows access to the entire Windows operating system. That’s how you end up with a screen like my friend’s, above.

Use SumatraPDF instead of Adobe Reader

With Adobe Reader uninstalled, we need a new way to view PDF files. SumatraPDF is a free, fast, and lightweight PDF viewer which we’ll use instead.

Once you’ve downloaded and installed it, we need to set it as the default program for PDF files. Launch SumatraPDF from the Start menu, go to the Settings menu and choose Options, and click the button to make it your default PDF reader.

Stop Paying for an Anti-Virus Subscription

There’s no need to waste money on an expensive anti-virus subscription such as Norton or McAfee. For virtually of our clients, we use Microsoft Security Essentials, which is a free, lightweight, and unobtrusive anti-virus program developed by Microsoft. It does a fine job of protecting a clean PC and it does so without eating up a lot of resources or bugging you with a lot of vague pop-ups.

That said, if you want an extra level of protection, we recommend paying $24.95 (one-time purchase, not a subscription) for a professional version of Malwarebytes Anti-Malware. Every IT guy on the planet uses the free version of Malwarebytes to clean up a computer that’s already infected. The paid version runs silently in the background alongside Microsoft Security Essentials, using its powerful scanning engine in real-time to prevent malware from putting roots down in your PC. It’s not perfect either, but of all the things you could spend money on, it’s the best option.

Bottom line: no anti-virus program is 100% perfect, so why spend a bunch of money on one? I’ve seen as many infected PCs running paid versions of AVG, Norton, and McAfee as I have PCs that had no anti-virus installed at all.

But the infected PCs I’ve dealt with have all had at least a few these things in common: Windows updates were not installed, Internet Explorer was the primary web browser, and Flash, Reader, and Java were not up-to-date. The measures taken in this guide, combined with user awareness and education, are far more effective than spending a bunch of money on heavily-advertised software.

As always, if you have any questions about these tips, please feel free to send us an email or reach out to me on Twitter.