Fixing Office 365 Licensing Issues

December 14, 2023

[avatar user="Jamie Poindexter" size="thumbnail" align="left" link="file" /]byJamie Poindexter|Apr 12, 2022|Jamie's Tech Corner,Our blogIf you are having issues activating Office 365 subscription on a PC or server it might be due to several files that are corrupted and need to be reset. Resetting these registry files/folders will cause Office to request the login again and reauthenticate the subscription is legit and get you back up and running.1. Close out of all Office programs including TeamsUse task manager if needed and make sure everything Office related is closed out. Otherwise, you may not be able to delete the files below

2. Rename the following folders:C:UsersUSERNAMEAppDataLocalPackagesMicrosoft.AAD.BrokerPlugin_cw5n1h2txyewy%localappdata%MicrosoftOffice16.0LicensingIn the first path the last foldername might vary, add .old or something to the end of the folder.The 2nd folder will contain 2 text files. Rename or delete the 2 text files and they will be recreated.

3. Open regedit and browse to HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentityRename the identity key to .old on the end to reset. This will cause Outlook to also re-prompt for the email passwords.

4. Open Credential manager and go to the windows credentials tab. Look for any in the list related to Outlook or Office 365. Click the remove button next to each entry to remove it. Again, this will reset the store for that credential and cause Office to ask for it again.

5. Check for updates, open Word or another Office app and go to File->Office account and then check for updates. The bug or issue you are having could have been fixed by a recent update so its always good to be up to date.

6. Now you can open the Office program and re-enter your login information for the Office 365 subscription.