For over 20 years, we've helped businesses like yours experience 100% trouble-free IT and seamless operations with our professional IT support services in Charlotte, NC. With an issue resolution time of under 30 minutes and 98% customer retention, we can do the same for you…
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WTO USA
"We switched to Sterling after a decade with another provider. Their fast responses and attentiveness have been exceptional. Tickets are resolved quickly, everyone is pleasant and customer-service focused. The quarterly VCIO meetings, status updates, security resources, proactive monitoring have been more than helpful. My only regret is not switching to them sooner."
Google Review
"Sterling has handled the IT for my law firm for over 9 years. They are very professional, knowledgeable, and responsive. The not only do a GREAT job but are also fair with pricing. I highly recommend anyone looking for IT services to use Sterling. Tom is always available to take calls and service is very responsive."
Google Review
"I recently had the pleasure of working with Borsalino, a Senior Project Engineer at Sterling Technology, and I must say, he is nothing short of a rockstar! His dedication to our projects and his willingness to go above and beyond to minimize our downtime while working on the firewall was truly commendable. Not only did he demonstrate exceptional technical skills, but he was also incredibly welcoming and communicative throughout the entire process.."
Google Review
"Our company started working with Sterling Technology Solutions a few months ago and WOW - what a difference a good IT company can make to the day to day operations! The folks at Sterling know exactly what they are doing and they do it well without making those of us who are not IT inclined feel "less than.""
Google Review
"I've worked with Sterling Technology Solutions since 2011 and they've been everything you would want with one of the most critical parts of your business. I can say a decade later that our initial setup not only performed well in the early phases of our business, but also handled our growth over the years."
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Google Review
"We don’t have a Lotta goes wrong, but when I do need a consultation, I get quick response and generally, great results quickly. I find that the technicians are knowledgeable and get the job done."
Alexander Ricks PLLC
"Sterling has been our company's IT support provider for almost a decade. They are reliable, creative problem solvers, and provide excellent round-the-clock service on both simple and complex IT challenges. Highly recommend them!"
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Google Review
"Sterling Technology Solutions' business model revolves around the customer, period. Case in point--when you call the help number, you get a real person, who provides level 3 support. Consequently, we have been extremely impressed with how quickly issues are resolved, and in some cases completely avoided. If you’re looking for a strong IT partner, we most highly recommend Tom and his team."
Google Review
"Our company hired Sterling two years ago and we have been extremely impressed and satisfied with the service and support we've received. Tom and his staff are professional, personable, and responsive to our needs."
Google Review
"Sterling Technology has supported all our IT needs for over 5 years. They are very knowledgeable and quick to respond to our needs. Their monthly server management is proactive and provides for a very stable operating environment. I highly recommend their services."
Google Review
"For over three years Sterling Technology Solutions has delivered reliable, consistent, high quality and professional services to our company and employees. Their team and services continue to exceed our expectations and we appreciate their patient and personable approach!"
Google Review
"We have worked with Sterling for a few years now and they have done a great job managing the IT for our dental practice. Have always been responsive, knowledgeable and professional to work with. Highly recommend them! Keep up the great work guys!"
Google Review
"I highly recommend Sterling Technology for all of your IT needs. They are responsive, competent, reliable and always eager to help. Our business has benefited from FAR less down time with problems and the heightened security that Sterling provides for our data."
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Beacon Partners
"We have put our trust in Sterling Technology Solutions to keep our business technology running smoothly since 2011. They are a proactive partner in keeping our systems safe and in optimum condition. Their customer service is super responsive and always professional."
Google Review
"I have been with Sterling ever since I started my company 5 years ago. They were the perfect fit for a start-up and they have continued to grow along side us and support us through our growth. They are quick to respond and very easy to work with."
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Empower your business with our IT infrastructure solutions. We'll ensure unmatched efficiency of your IT systems with the best IT professional services.
Experience the peace of mind that comes with reliable IT outsourcing. We offer comprehensive, 24/7 support and management for all your technology needs.
Safeguard your digital assets with our robust IT security services. We'll deliver advanced protection against evolving cyber threats and ensure your data integrity.
Unlock your business's full potential with our expert IT consulting. We'll provide innovative strategies and solutions tailored to your unique challenges.
We get it. You need quick, local IT support in Charlotte, NC—support that doesn't just put out fires but also prevents them. Our team, with over 200 years of combined experience, is equipped with not just technical expertise but a passion for exceptional customer service.
What's more? More than being tech geeks; we are your partners in growth. Our approach is simple: we listen, we understand, and we deliver. With an average response and resolution time of only 30 minutes, we're not just fast; we're efficient.
But our services go beyond quick fixes. Our proactive approach ensures you're always a step ahead. We're here to make technology work for you, not against you.
This data is automatically curated and updated round-the-clock with our state-of-the-art performance tracker, giving you an accurate, up-to-date picture what we're achieving for our clients.
Updated every two weeks. Click here for our live statistics.
Average time, over the last 30 days, from when a customer submits an inquiry to when one of our engineers begins working on that ticket.
This is the average time it has taken to resolve a ticket from the first contact with our engineer.
This is the percentage of tickets that our customers responded to as having done great work in the last 30 days
This is the percentage of tickets resolved by the first engineer that touches the ticket in the last 30 days.
Dealing with sluggish network IT support in Charlotte can be a real drag. At Sterling Technology Solutions, we get it. That's why we're committed to providing solutions and transformations with our IT professional services.
We're well-equipped to be your go-to partner for all things IT. From proactive IT support to robust security solutions, we provide the IT support Charlotte businesses need to thrive.
Once you outsource IT support to us, you can say goodbye to the days of frustrating tech issues and hello to a smoother, more secure business operation.
Say goodbye to endless waiting times. With an average response and resolution time of just 30 minutes, we ensure your business stays up and running without missing a beat.
In an age where cyber threats loom large, our sophisticated security stack keeps your business safe, giving you the peace of mind you need to focus on what you do best.
Our solutions cater to the modern need for mobility and flexibility, ensuring your team stays connected, whether they're in the office or working remotely.
We don’t just react to problems; we anticipate them. Our proactive approach keeps your systems running smoothly by preventing issues before they arise.
Maximizing your IT budget has never been easier. With our tailored IT services, you can enjoy top-notch technology support without breaking the bank.
The first person to respond to your request will be an experienced engineer. We have no Tier1 engineers on our help desk.
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January 22, 2025
Free apps offer convenience, but they often come at the hidden cost of personal data. Many users unknowingly agree to extensive data collection, allowing apps to access contacts, messages, and even location and microphone data.
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December 19, 2024
Discover how NC's new regulation blocks inappropriate content on government devices and ensure secure, professional operations.
July 24, 2024
Discover how the Disney breach through Slack instant messaging highlights the crucial role of managed cybersecurity services.
Don't take our word for it. See how other local businesses feel about our local IT support.
"I recently had the pleasure of working with Borsalino, a Senior Project Engineer at Sterling Technology, and I must say, he is nothing short of a rockstar! His dedication to our projects and his willingness to go above and beyond to minimize our downtime while working on the firewall was truly commendable. Not only did he demonstrate exceptional technical skills, but he was also incredibly welcoming and communicative throughout the entire process."
"I've worked with Sterling Technology Solutions since 2011 and they've been everything you would want with one of the most critical parts of your business. I can say a decade later that our initial setup not only performed well in the early phases of our business, but also handled our growth over the years. It's great when your server is an afterthought when things run so smoothly. The few instances over the years that needed attention were handled promptly and professionally. Highly recommended!"
"Our company started working with Sterling Technology Solutions a few months ago and WOW - what a difference a good IT company can make to the day to day operations! The folks at Sterling know exactly what they are doing and they do it well without making those of us who are not IT inclined feel "less than." They are prompt, professional, and kind. I wish we had known about them sooner as it would have saved a lot of time and frustration."
"Sterling has been our company's IT support provider for almost a decade. They are reliable, creative problem solvers, and provide excellent round-the-clock service on both simple and complex IT challenges. Highly recommend them!"
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"Our company hired Sterling two years ago and we have been extremely impressed and satisfied with the service and support we've received. Tom and his staff are professional, personable, and responsive to our needs. From day one, they have listened to us and helped us navigate our technology challenges as a growing business. Sterling Technology has been a tremendous asset for our company, and I would highly recommend this firm to anyone looking for IT services."
"Sterling has handled the IT for my law firm for over 9 years. They are very professional, knowledgeable, and responsive. The not only do a GREAT job but are also fair with pricing. I highly recommend anyone looking for IT services to use Sterling. Tom is always available to take calls and service is very responsive."
April 24, 2025
This blog explores how small business technology consulting can empower business owners to reduce costs, improve operations, and future-proof their growth.
April 22, 2025
What goes into managed IT services pricing and IT support pricing? Break down real costs, compare pricing models, and figure out what your business should expect to pay.
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April 18, 2025
Learn how managed dental IT support helps your practice stay compliant, reduce downtime, and secure patient data with proactive solutions, fast response times, and expert care.
As one of the leading IT companies in Charlotte, NC, we have what it takes to help you. Send us a message and we'll respond as soon as possible, and for free!
