Since 2003, Sterling Technology has been the leading company in Charlotte to manage the technology for your small to medium-sized business. Our founder & CEO grew up in a family-owned hardware store in small town North Carolina. Among our highest priorities is delivering small-town customer service to the big city of Charlotte. Whether we’re working on your servers, migrating your email or troubleshooting computer problems, we work very hard to exceed our clients expectations.
See our CEO featured in Spectrum News and then read below to learn how we can exceed your expectations!
Each of our customers has a primary point of contact that is a Level 3 engineer. You will hear the same familiar, customer-friendly voice that already knows your network inside and out. We know how frustrating it can be to get a new person on the phone every time you have an issue that may not know your software or network. This takes that frustration away because Technology pain should be ours, not yours!
When our clients call, we answer the phone or email. It’s that simple. Our clients have our direct office lines & email addresses. Whether an IT request comes in via email or a phone call, it is our goal to respond immediately. Please test us on this by calling 704-271-5001. We will answer the phone! No crazy automation or dispatchers, just Level 3 Engineers helping their clients.
Bed side manner is just as important for and IT guy as it is for a doctor. We consider ourselves the opposite of the broken-English IT outsourcing to a foreign country experience. We are personable IT guys that both understand complex technology concepts and also have the ability to look our customers in the eye and explain it in plain terms. Communication is a crucial part of our business. Our customers need to be able to clearly understand their technology in order to make decisions.
We’ve taken a great deal of care in developing a proactive IT footprint that we implement with all our clients. This allows us to address both critical and non-critical technology problems before they occur. The footprint is a combination of software, procedures and hardware that help keep our client’s network running smoothly. A good example of a component of our footprint is automatic email notification. Most servers have multiple hard drives such that if one hard drive fails, the server remains running. We have automatic email notification setup on all of our servers so that when a hard drive goes bad we get emailed immediately. As a result, we can quickly arrange for the hard drive to be replaced so the server doesn’t go down.
Sterling Technology Solutions is proud to provide small and mid-sized businesses with customized IT services to meet the client’s needs. While we support and service various types of businesses, here are business types we have had extra training on in order to support complicated line of business applications and specialized hardware.
• Medical (private practices, plastic surgeons)
• Property Management
• Real Estate Firms
• Law Firms
• Other mid-large businesses
Regardless of your business type, Sterling Technology Solutions is proud to provide small and mid-sized businesses with customized Microsoft Windows Server solutions, Windows operating systems, Mac OS X integration, cloud computing, HIPAA Compliance, and backup and disaster planning services.
We specialize in customized, efficient, and professional IT management solutions. We provide all of our IT services and solutions in-house from our Network & Security Operations Center located in Charlotte, NC. We pride ourselves in communicating clearly with our clients from the initial consultation all the way through the maintenance and upkeep phase.
○ We are prompt, courteous, and efficient at all times.
○ Remote 27/7 Monitoring of your Network and Backups.
○ Full Comprehensive Network Audit Reports available weekly, monthly, or quarterly.
○ We offer Full Support Services in English and Spanish, from our Network & Security Operations Center at our Charlotte Headquarters.
○ We take pride in and ownership of everything that we do at Sterling. We stand behind our results and hold ourselves accountable for your business IT operations.
○ We provide Anti-Virus and Anti-Malware Protection for all supported devices on your network.
○ We provide Cryptowall protection solutions.
○ Backup Solutions, including full Business Disaster Recovery and Continuity Planning.
○ And much, much more.
Sterling Technology Solutions is your local Charlotte IT service provider. Since 2003, our mission has been to help other local North Carolina businesses succeed. Our ultimate goal is to help you maximize your business’ profitability and success through our innovative, managed IT solutions.