Testimonial Image
Anne Reap

Beacon Partners

"Sterling has handled the IT for my law firm for over 9 years. They are very professional, knowledgeable, and responsive. The not only do a GREAT job but are also fair with pricing. I highly recommend anyone looking for IT services to use Sterling. Tom is always available to take calls and service is very responsive."

Tom Blanchard
Dear business owner,

Feeling overwhelmed by IT issues?

Running a business is challenging enough without the added stress of unreliable IT. We know firsthand how technology problems can feel like roadblocks, impeding your progress. That’s why we are committed to providing expert IT support for businesses like yours.

Whether it’s the anxiety of cybersecurity risks, the frustration of inefficient IT systems, or the feeling of being lost in technical jargon, we’re here to shoulder that burden with you.

Our approach is rooted in understanding your unique challenges and providing solutions that give you peace of mind.

Enter Sterling Technology

Experience customized IT care

Our roots in customer service trace back to a small-town hardware store, where the importance of community and personal touch in business was ingrained in our ethos. Sterling Technology Solutions was founded with these values at its core.

We strive to extend this small-town care and attention to your business's IT needs. We believe in creating strong, supportive relationships with each client, ensuring that your IT infrastructure not only supports but enhances your business operations.

Check out our LIVE statistics!

This data is automatically curated and updated round-the-clock with our state-of-the-art performance tracker, giving you an accurate, up-to-date picture what we're achieving for our clients.

Average Response Time

This is the average time it has taken for one of our engineers to respond to a customer inquiry over the last 30 days.

Average Resolution Time

This is the average time it has taken to resolve a ticket from the first contact with our engineer.

Customer Satisfaction Score

This is the percentage of tickets that our customers responded to as having done great work in the last 30 days

Percentage of Tickets Resolved without Escalation:

This is the percentage of tickets resolved by the first engineer that touches the ticket in the last 30 days.

"WOW - what a difference a good IT company can make"

What others say about us

Don't take our word for it. See how other local businesses feel about our local IT support.

"I recently had the pleasure of working with Borsalino, a Senior Project Engineer at Sterling Technology, and I must say, he is nothing short of a rockstar! His dedication to our projects and his willingness to go above and beyond to minimize our downtime while working on the firewall was truly commendable. Not only did he demonstrate exceptional technical skills, but he was also incredibly welcoming and communicative throughout the entire process."

Emily Lucas

"I've worked with Sterling Technology Solutions since 2011 and they've been everything you would want with one of the most critical parts of your business. I can say a decade later that our initial setup not only performed well in the early phases of our business, but also handled our growth over the years. It's great when your server is an afterthought when things run so smoothly. The few instances over the years that needed attention were handled promptly and professionally. Highly recommended!"

David Slawinski DDS

"Our company started working with Sterling Technology Solutions a few months ago and WOW - what a difference a good IT company can make to the day to day operations! The folks at Sterling know exactly what they are doing and they do it well without making those of us who are not IT inclined feel "less than." They are prompt, professional, and kind. I wish we had known about them sooner as it would have saved a lot of time and frustration."

Nicole Duer

"Sterling has been our company's IT support provider for almost a decade. They are reliable, creative problem solvers, and provide excellent round-the-clock service on both simple and complex IT challenges. Highly recommend them!"

Meredith Jeffries

"Our company hired Sterling two years ago and we have been extremely impressed and satisfied with the service and support we've received. Tom and his staff are professional, personable, and responsive to our needs. From day one, they have listened to us and helped us navigate our technology challenges as a growing business. Sterling Technology has been a tremendous asset for our company, and I would highly recommend this firm to anyone looking for IT services."

Matthew Sohner

"Sterling has handled the IT for my law firm for over 9 years.  They are very professional, knowledgeable, and responsive.  The not only do a GREAT job but are also fair with pricing.  I highly recommend anyone looking for IT services to use Sterling.  Tom is always available to take calls and service is very responsive."

Mark Jetton
You deserve better!

Enjoy customer-focused IT support

Our journey portrays the power of merging deep-rooted customer service values with cutting-edge technology. After transforming a small company's IT setup, Tom realized his mission: to offer stellar customer service in the IT industry, a field often seen as impersonal.

Over the years, we’ve evolved and expanded, but our core philosophy has remained the same: we are in the people business, using technology as our tool. With over 200 years of combined experience in IT support, we understand that each client is unique.

Our approach is not just about offering rapid responses and technical expertise; it’s about understanding and aligning your IT with your business needs.

See our success stories

Real businesses, real results...

Imagine an IT service that doesn’t just fix problems but proactively enhances your business operations. We do exactly that.

Our work with the FSI Office proves our commitment to transformative solutions. Faced with outdated systems, we not only updated their infrastructure but did so with minimal disruption, ensuring business continuity.

For The Blanchard Institute, we enabled a flexible, remote-friendly setup, enhancing their operational efficiency. At Donald Automotive Group, our comprehensive security overhaul not only ensured their compliance with stringent FTC requirements but also fortified their data protection.

These success stories are a testament to our promise of not just solving your IT problems; but enhancing your business with tailor-made, future-ready solutions.

Tricia Coorey
Our offer to you, today

What to expect after you reach out to us...

We're going the extra mile to give you an offer worth tens of thousands! Here's what you can expect to kickstart our relationship:

Free initial consultation

Complimentary cybersecurity risk assessment

50% off your  first month of service with us

Average resolution time of 30 minutes, guaranteed

Speak directly with senior engineers, whenever you need help

Experience the Sterling difference...

Proven rapid response

We pride ourselves on our swift action. With an average response time of just 30 minutes, we ensure your IT issues are addressed promptly.

Exceptional customer retention

Our customer retention rate stands at a remarkable 98%. This statistic speaks volumes about the trust and satisfaction our clients have in our services.

Efficient resolution

Equally impressive as our response time is our resolution time, averaging 30 minutes. Beyond responding quickly, we also solve your problems swiftly, ensuring minimal disruptions.

Top-tier technicians

We employ only senior engineers, meaning you’ll always interact with highly experienced and knowledgeable technicians, allowing for more accurate and quicker resolutions to your IT issues.

Customer-centric approach

Our roots in a family-run hardware store have ingrained a customer-first approach in everything we do. We bring small-town customer service to big-city IT support.

Comprehensive security stack

In an era where cybersecurity is crucial, we offer a sophisticated security stack. From advanced threat protection to regular security audits, we ensure your business is safe from threats.

Talk to an Expert
Ready for IT transformation?

Contact us to discuss your specific needs.

As one of the leading IT companies in Charlotte, NC, we have what it takes to help you. Send us a message and we'll respond as soon as possible, and for free!

Send us a message

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