Here is how we resolve your issue:
- CALL OR EMAIL US
We keep this process as simple as possible by asking you to email our support email address, firstname.lastname@example.org. When you email that address, your primary point of contact is immediately notified. Furthermore, if your primary engineer is out of the office or away from their computer, another one of our technicians will be able to assist you. Additionally, you’ll have your primary engineer’s direct phone number because sometimes, we understand the need to talk to a live person.
- CLEAR COMMUNICATION
Whether we resolve it remotely, on the phone or in person, we will ensure that you are satisfied with the result. Once the issue has been resolved you can expect a confirmation from our team over the phone or email.
Want to help a local Charlotte charity?
We’ll help a local charity with a $300 donation in your name when you come on board with Sterling Technology Solutions