Support Process

Here is how we resolve your issue:

    We keep this process as simple as possible by asking you to email our support email address,  When you email that address, your primary point of contact is immediately notified.  Furthermore, if your primary engineer is out of the office or away from their computer, another one of our technicians will be able to assist you.  Additionally, you’ll have your primary engineer’s direct phone number because sometimes, we understand the need to talk to a live person. 
    Whether we resolve it remotely, on the phone or in person, we will ensure that you are satisfied with the result. Once the issue has been resolved you can expect a confirmation from our team over the phone or email.

As always, if you have any inquiries, please contact Sterling Technology Solutions at (704) 271-5001 or for more information. 



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