Sterling Technology specializes in HIPAA Compliant IT Support for Dental Practices. We can fully integrate Digital X-ray Sensors, Intraoral Cameras, Scan-X, and Panoramic X-ray Scanners into your network. We support all major PMS – Practice Management Software Solutions and Line of Business Applications.
With our Network Operations Center located in Charlotte, we can support Dental Offices throughout North and South Carolina, Virginia, and Georgia. We understand time is money. When you have a patient in the chair or trying to check-in or check-out, you cannot have technology challenges. Especially ones that do not get resolved until you speak to a dispatcher and wait for an engineer (who probably does not know your network) to return your call sometime that day or the next. Sterling Technology provides you with a Dedicated Level 3 Engineer who is assigned to YOUR account. You’ll hear the same familiar voice every time you contact us.
Please feel free to test how quickly we answer the phone by calling us at: (704) 271-5001
So, what happens if your Level 3 is tied up? We provide you with a dedicated secondary Level 3 Engineer. All of our clients have a primary and secondary level 3 engineer assigned to them. So, what is the difference between your traditional Help Desk Technician and a Level 3 Engineer? Typically help desk technicians are a level 1 and usually are new to IT. This is not a bad thing but it usually will take a level 1 technician 3 times longer to resolve a problem than a level 3 engineer. Your level 3 Engineer will have significant experience in the IT industry. They will be able capable of solving complex server problems while still being able to assist you with the day-to-day issues.
We support these dental practice software solutions*:
· Dentrix Enterprise
· PBS Endo
|· Curve Dental
· Cloud9 Ortho
· Cloud9 Pedo
We also support integration setup and support for most major eclaims (electronic claims) software platforms and patient notification systems.
Our Dental Network Support packages include:
Business Disaster Recovery and Continuity Planning
HIPAA & HITECH Compliance Assessments with Proactive Remediation Solutions
Let Sterling Technology be your primary point of contact on your New Dental Office. We have the trusted experience needed to manage your next technology project. Whether a new practice, new location, or a technology upgrade, Sterling Technology has dedicated project engineers and project management to get your network setup correctly, HIPAA complaint, within budget and on-time.
*A support contract with your dental software provider is required for liaison support.